Privacy policy.

Who we are

AI SEO Sydney is a Sydney search marketing agency. In this policy "we", "us" and "our" mean AI SEO Sydney. You can reach us at hello [at] aiseosydney.au or on (02) 9064 2864.

What we collect

What you type into the enquiry form. Your name, email address, phone number, company and website, industry, annual revenue band and your message.

Details sent with the form. The page you filled the form in on, the first page you visited in that session, how you reached the site (for example a search engine, an ad, a campaign link or another website), your time zone, your device and browser type, and your IP address.

How you use the site. Through the analytics, advertising and heatmap tools described below, we collect information such as the pages you view, how long you stay, what you click, how far you scroll, your approximate location (city or region), and your device, browser and screen size.

Abandoned or unfinished enquiry forms

If you start filling in our enquiry form but do not press send, we may still receive what you have typed. Once you have entered a valid phone number, our site saves the details you have typed so far, even if you then close the page, lose your connection or change your mind.

• Why: so an enquiry is not lost if something goes wrong, and so we can follow it up.
• We may call you about your enquiry, even if you do not finish the form. We only use these details to contact you about that enquiry, never for a mailing list.
• What happens to it: if you go on to send the form, the unfinished copy is deleted straight away. If you do not, we are sent one notification about it after about 30 minutes, and the stored copy is then deleted.
• If sending fails: if your form cannot be sent from your browser (for example because your connection drops), the details you entered are recorded so we can still get back to you.
• Unfinished forms are stored encrypted and are never kept for longer than 90 days.

If you do not want us to contact you about an unfinished enquiry, do not enter your details, or tell us and we will delete them.

Cookies and tracking technologies

Cookies are small files a website stores in your browser. Similar technologies include pixels, tags and your browser's local or session storage. We use them to run the site, understand how it is used, measure and improve our advertising, and see where pages can be made easier to use.

Essential and functional. Our site stores your entry page, the source of your visit and a random visit id in your browser's session storage, so we know how you found us when you send an enquiry. Your browser clears this when you close the tab. Cloudflare may set a cookie to protect the site from abuse.

Analytics, advertising and heatmap tools. We use, or may use, the following services. Each one sets its own cookies and collects information on its provider's behalf, under that provider's own privacy policy.

• Google Tag Manager (Google). A tool that loads our other tags. It does not set its own analytics cookies, but Google may collect technical details such as your IP address to deliver it.
• Google Analytics 4 (Google). Measures how visitors use the site: pages viewed, time on page, clicks, device, approximate location and how you arrived. Uses cookies such as _ga and _ga_*. Google Analytics 4 does not log or store full IP addresses.
• Google tag and Google Ads (Google). Measures which ads and searches lead to enquiries (conversion tracking) and may show our ads to people who have visited the site (remarketing). Uses cookies such as _gcl_au.
• Meta Pixel (Meta Platforms, the owner of Facebook and Instagram). Measures whether our Facebook and Instagram ads lead to visits and enquiries, and lets us show ads to people who have visited the site. Uses cookies such as _fbp. If you are logged into Facebook or Instagram, Meta may link this activity to your account.
• Microsoft Clarity (Microsoft). Heatmaps and session recordings that show, in aggregate and as replays, how people click, scroll and move through our pages, so we can fix what is confusing. Uses cookies such as _clck, _clsk and CLID. Clarity masks the text you type into form fields, so recordings do not show your enquiry details.

When an enquiry is sent successfully, we may record that as a conversion in Google Analytics, Google Ads and Meta. We do not send the content of your enquiry, your name, email or phone number to these tools.

Your choices about cookies

• You can block or delete cookies in your browser settings. The enquiry form still works if you do.
• Google Analytics: install the Google Analytics opt-out browser add-on.
• Google ads personalisation: manage it in My Ad Center.
• Meta ads: manage them in your Facebook ad preferences.
• Interest-based advertising generally: visit Your Online Choices.

Why we collect it

• To reply to your enquiry by email or phone, including calling you about an enquiry you started but did not finish.
• To make sure no enquiry is lost if something goes wrong while it is being sent.
• To understand how the site is used and improve it.
• To measure which of our marketing and ads bring in enquiries, and to show our ads to people who have visited the site.
• To protect the site and the form from spam and abuse.

We do not add you to a mailing list, and we do not sell or rent your personal information.

How we protect it

• Every form submission, including refused and failed ones, is recorded in a log. Each entry is encrypted on arrival, and the key needed to read the log is not kept on the web server.
• Unfinished enquiries are stored encrypted and are deleted when you send the full form, or once we have been notified about them.
• The folders that hold this data cannot be reached from the web.

How long we keep it

Form logs are kept for 90 days and then deleted automatically. Unfinished enquiries are deleted once they are completed or we have been notified, and are never kept longer than 90 days. Enquiry emails in our inbox are kept for as long as we need them to deal with your enquiry and any work that follows. Analytics, advertising and heatmap data is kept by Google, Meta and Microsoft for the periods set in their own policies and our account settings.

Who we share it with

We use a small number of service providers to run the site, deliver enquiries to us and measure our marketing:

• Resend, which delivers the enquiry email to our inbox.
• Our web hosting provider in Australia, which hosts the site and the encrypted logs.
• Cloudflare, which protects and speeds up the site and may process your IP address and request details.
• Google (Tag Manager, Analytics 4, Google tag and Google Ads), Meta (Meta Pixel) and Microsoft (Clarity), for the analytics, advertising and heatmap purposes described above.

We only share what these providers need to do their job. We may also disclose information where the law requires it.

Overseas disclosure

Some of these providers, including Resend, Cloudflare, Google, Meta and Microsoft, store or process information outside Australia, mainly in the United States and in other countries where they operate data centres. By using the site and our enquiry form, you acknowledge that your information may be handled overseas by these providers.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, by contacting hello [at] aiseosydney.au. We will respond within 30 days.

Complaints

If you have a concern about how we have handled your information, please contact us first so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time, for example when we add or change the tools we use. The date at the top shows when it last changed.